Flights FAQ’s
Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
Q. What is an “E” ticket?
E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind.
Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.
Q. Why are the fares different from other sites?
Airlines practice the marketing concept known as "yield management," where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. Alagant Travel always quote the lowest fare available to us at that time.
Q. How do I cancel this reservation?
Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call us for details.
Q. Can I change the name on my ticket?
All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport.
Q. Will I be charged a fee for checked bags?
Most likely yes. Select an airline from the airline list to see fees for checked and carry-on bags. Note: These fees are subject to change at any time, so please visit the airlines Web site for the latest.
Q. How do I book an infant ticket?
Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap.
Lap - Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights.
Seated - A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.
Q. Where can I find more information about traveling abroad?
The U.S. State Department Website offers excellent advice and resources to those traveling outside of the U.S.
Q. Types of trips
1. Roundtrip means you will fly from one location to another, and then back to the first location.
2. One way means you will fly from one location to another, and will not return to the first location.
3. Multiple destinations means you will visit several locations and therefore need to choose flights between each of those locations.
Q. Types of travelers
You will need to supply the number of travelers in each age category. You can include up to six travelers per trip.
1. Seniors are travelers ages 65 and older. Fares may not be discounted on all flights.
2. Adults are travelers ages 18 through 64.
3. Children are travelers ages 2 through 12. Although most airlines charge full fares to children older than 11.
4. Infants are children under age 2
Q. How do I request special meals?
If this feature is available for your flight, you may select your meal during the purchasing process.
If not, once you have an existing reservation, you may call our customer service or call the airlines directly.
Please note, special requests are not guaranteed.
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